General Live Scoring

Which events are featured on Live Scoring?

All ATP World Tour, ATP Challenger Tour & WTA Events feature Live Scoring.Top

Where does the Live Scoring data originate from?

The live scoring data originates from the Chair Umpire. As all data is received directly from the assigned ATP/WTA Chair Umpires, the data is considered official. Top

What are the System Requirements for Live Scoring?

Please make sure that Javascript is enabled in your web browser as this is used to launch the pop-up window for the scoreboard. You may also need disable any software that you have running on your computer which is designed to prevent pop-up windows from appearing.

The scoreboard itself requires Macromedia Flash Player 6 or higher to be installed on your computer. Flash is used as it provides the interactive features that the scoreboard requires across a very wide range of operating systems and web browsers. If you do not have the correct Flash Player already installed on your system, it should be installed automatically when you first launch the scoreboard. If it does not install automatically, you can download a free copy from Adobe

What are the trouble shooting procedures?

In the unlikely event that your scoreboard appears to be "frozen", please try the following:

  1. Close the Live Scoring application. Upon completion, re-launch the application.
  2. At times, the browsing cache of the users machine needs to be cleared. This typically resolves the problem. Please use the instructions below depending on the browser you are using:
    • Internet Explorer 8
      1. From the Safety menu in the upper right, click Delete Browsing History...
      2. Check Temporary Internet files , Cookies , and History , and then click Delete.
      3. If the problem still exists, make sure to deselect "Preserve Favorites website data".
    • Internet Explorer 7
      1. From the Tools menu in the upper right, select Delete Browsing History.
      2. Next to "Temporary Internet Files", click Delete files...
      3. Note: To delete your cookies, click Delete Cookies, click "close" , and then click "OK" to exit.
    • Firefox 3.5 for Windows
      1. From the Tools menu, select Clear Recent History...
      2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
      3. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now.
    • Firefox 3 for Windows
      1. From the Tools menu, select Clear Private Data... , and then check Cache and Cookies . Click Clear Private Data Now.
    • Safari
      1. From the Safari menu, select Empty Cache... and Cookies...
      2. When prompted, click Empty to confirm that you want to empty the cache.
    • Firefox 3.5 for Mac OS X
      1. From the Tools menu, select Clear Recent History...
      2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
      3. Click the down arrow next to "Details" to choose what history elements to clear. Click Clear Now.
    • Firefox 3 for Mac OS X
      1. In Firefox, from the Tools menu, select Clear Private Data.
      2. Make sure Cache and Cookies are checked, and then click Clear Private Data Now.

ATP/WTA Live Android & iPhone Apps

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What are the ATP/WTA Live Android & iPhone Apps?

The ATP/WTA Live Android & iPhone apps are downloadable applications designed exclusively for the Apple iPhone & Android phones. The ATP/WTA Live apps deliver real-time scores, scores of completed matches, match statistics, bio/head2head, Draws and Order of Play information. Top

On which devices are the ATP/WTA Live apps available?

The ATP/WTA Live iPhone app works with OS 3.0 on the iPhone 3G S, iPhone 3G, the original iPhone, and the iPod touch. You will need to update your iPhone or iPod touch software before you can install the ATP/WTA Live iPhone app. Please be aware that Apple is making the iPhone OS 3.0 Software Update free for iPhone users, but a $9.95 (U.S.) fee will be required by iPod touch users. The Android App is available on mobile phones running the Android operating system. Top

How much does it cost?

The ATP/WTA Live apps are free to download and will work throughout the entire season. Top

How do I get the ATP/WTA Live Android & iPhone app?

The ATP/WTA Live iPhone app is available in the App Store, both via iTunes and on your device. The ATP/WTA Live Android App can be downloaded from the Market on the Android mobile device. Top

How do I get updated versions of the ATP/WTA Live Android & iPhone apps?

The Apple App Store will notify you when new releases of your applications, including the ATP/WTA Live iPhone app, are available. A red circle will appear on the App Store Badge on your iPhone Home Screen. When you open the App Store, you will arrive on the updates screen listing applications with new versions ready to download.

Select the ATP/WTA Live iPhone app item to automatically download the new version.

 

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How do I get live data in the ATP/WTA Live Apps to update?

The application is configured to update live data automatically. Top

Will the ATP/WTA Live Apps be available on other smartphones?

Other than the iPhone and Android platforms, no decisions have been made on additional platforms at this time. Top

Which tournaments will be featured in the ATP/WTA Live Android & iPhone apps?

All ATP World Tour and WTA events will be featured in the Android & iPhone apps. In addition, several ATP Challenger Series events will be featured. Top

Live Scores are not updating. What is the problem?

There are several factors to be considered. Top

One symptom of connectivity trouble is additional drain on battery life as the phone searches for a connection. If problems persist, please contact mobile customer service. Top

Mobile networks are subject to congestion from multiple sources. Even users on 3G or WiFi networks may see periodic drop-offs in data availability due to differing degrees of signal strength. Top

Troubleshooting Tips

Apple's site provides help with troubleshooting applications purchased from the App Store.

For additional feedback, please contact ATP World Tour